Delivery and Shipping
Fast, Reliable, and Sustainable Shipping for Your 3D Printed Lamps
Estimated Delivery Times
- Zone 1
Romania, Greece, Cyprus, Hungary, Czech Republic, CEE
3-5 business days - Zone 2
Rest of Europe (Germany, France, Italy, Spain, Netherlands etc)
5-7 business days - Zone 3
Rest of the World
7-14 business days
Delivery & Shipping Features
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Free ShippingEnjoy complimentary delivery within all our primary zones. -
Reliable CarriersWe partner with trusted shipping providers to ensure your lamps arrive safely and on time. -
Secure PackagingEach lamp is carefully packaged to prevent any damage during transit. -
Order TrackingStay informed with real-time tracking updates from the moment your order is dispatched.
Cancellations
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Include Details
Provide your order number in the email to help us process your request promptly.
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Please Note
Orders can only be canceled before they have been dispatched. Once your order is in transit, our cancellation policy will apply.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days from the delivery date. Here's how:
✉️ Contact Us: Send a withdrawal request to hello@lamperia24.com with your order number.
📦 Return the Product:
After receiving the returned product, you may place a new order for a different lamp if desired. For more details, please review our Terms of Sale.
✉️ Contact Us: Send a withdrawal request to hello@lamperia24.com with your order number.
📦 Return the Product:
- We will provide you with a shipping label to return the lamp.
- Ensure all components are included and the lamp is carefully packed in its original packaging.
- Products must be returned in their original condition.
After receiving the returned product, you may place a new order for a different lamp if desired. For more details, please review our Terms of Sale.
Incorrect or Damaged Products
If you receive the wrong lamp or a damaged item, contact us at hello@lamperia24.com with your order number and a description of the issue.
If you receive the wrong lamp or a damaged item, contact us at hello@lamperia24.com with your order number and a description of the issue.
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Notify Us
For defects occurring within 1 year of delivery:
Notify Us: Send a defect notice to hello@lamperia24.com with your order number, a clear description, and photos of the defect.
Notify Us: Send a defect notice to hello@lamperia24.com with your order number, a clear description, and photos of the defect.
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Assessment
We will determine if the defect is covered under our warranty.
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Remedies
If covered, we may offer:
- 🔧 Repair
- 🔄 Replacement
- 💰 Price Reduction
- 💳 Refund
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Return Shipping
- If the warranty applies, we cover the return shipping costs.
- Otherwise, you are responsible for the return shipping and any additional costs.
Refunds
If your refund is approved, it will be processed promptly upon receipt of the returned lamp. Refunds are typically issued to the original payment method used during purchase.
Please Note:
Please Note:
- Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Unclaimed Shipments
In the event that a shipment remains unclaimed, the following policies apply:
💵 Fees:
💵 Fees:
- You may be charged for shipping costs both ways.
- A handling fee of EUR 15 (or equivalent in your local currency) will apply.
- This policy applies to consumers only.
- Please ensure that someone is available to receive your shipment or make arrangements for collection to avoid additional fees.
Additional Information
🔄 Updates
We may update our shipping and delivery policies periodically. The last update was on November 10, 2024. Please check this page regularly for any changes.
❓ Questions?
We may update our shipping and delivery policies periodically. The last update was on November 10, 2024. Please check this page regularly for any changes.
❓ Questions?
- If you have any further inquiries regarding our shipping and delivery policies, feel free to contact us at hello@lamperia24.com. We're here to help!