Fair and transparent return and refund terms
Under EU law, you have a 14-day withdrawal right for distance purchases. We extend this to 30 days because we want you to love your Lamperia24 lamp.
EU Legal Right: 14 days withdrawal period
Our Policy: Extended 30 days return window
Condition: Original, unused condition
Refund: Full purchase price (return shipping varies)
Receive RA number and return instructions within 24 hours.
Pack securely in original packaging with RA number.
Send via trackable method (customer pays shipping).
Report damage within 48 hours of delivery for immediate resolution.
Free replacement or full refund
Keep item unless we request return
Our customer service team is here to make your return process smooth and hassle-free.
Company: Lamperia24 EOOD
Address: [Your Address], Burgas 8000, Bulgaria
Phone: +359 [Your Phone Number]
Language: Bulgarian support available
